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Privacy Policy

Last updated: August 2026

MATIC AUTOMOTIVE LIMITED is a company registered under company number 15222948 in England and Wales (hereinafter referred to as "we", "our" or "us"). We respect your right to privacy and your right to control the dissemination and other processing of your personal information.

This Privacy Notice ("Notice") applies to all our websites including www.garagesphere.com ("Websites") and any mobile applications or other online and/or mobile applications operated by us or that are related to us and/or our Websites ("Apps"). Collectively, the Websites and Apps are, in this Notice, referred to as the "Service". This Notice also describes how the Service collects information from you, what types of information the Service collects, what we may do with the information you provide, we collect and your rights regarding privacy.

This Notice governs the information collection, use, protection, storage and disclosure practices for the Service. By using the Service, you acknowledge you have read and understood the terms of this Notice. Please fully review this Notice before you use the Service or submit information to us.

1. Identity and Contact Details of the Data Controller

MATIC AUTOMOTIVE LIMITED of 85 Great Portland Street, First Floor, London, England, W1W 7LT is the Data Controller and is committed to protecting the rights of individuals in line with the General Data Protection Regulation (GDPR).

Contact Details of the Data Protection Officer

MATIC AUTOMOTIVE LIMITED has a Data Protection Officer and can be contacted through legal@maticautomotive.com.

2. What Information Do We Collect About You?

When you register for an Account, place an order with us, call us or submit an enquiry, we may ask for your contact information, including items such as:

  • Name and company name
  • Address
  • Email address
  • Telephone number
  • Payment information (processed securely through third-party payment processors)
  • Business information (VAT number, employee count, etc.)

This includes information provided at the time of:

  • Registering to use our Websites
  • Subscribing to our service
  • Purchasing goods or services via our Websites
  • Posting material or requesting further services
  • Reporting a problem with our Websites

Additional Information We May Collect:

  • Telephone Conversations: We may record and monitor telephone conversations that we have with you. The sole purpose of any recording is for training and quality control purposes. Under the GDPR any personal or confidential information disclosed to us by telephone shall not be made available to any third party (unless required by law to do so) or used for marketing purposes. Recorded conversations are generally deleted within three months after the recording was made.
  • Surveys: We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Transaction Details: Details of transactions you carry out through our Websites and for the fulfilment of your orders.
  • Website Usage: Details of your visits to our Websites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Browsing Data: We also collect browsing, transactional and behavioural data from you to improve the service/experience we offer and for the purposes of offering you a tailored or personalised online experience.
  • Device Information: We may collect information about your browsing device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is anonymous statistical data about our users' browsing actions and patterns and does not identify any individual. We collect some of this information using Cookies.
  • Social Media: We may also collect any personal information which you allow to be shared that is part of your public profile on a third party social network.

3. How We Use Your Data – Purposes and Legal Basis for Processing

Personal details given to, or collected by MATIC AUTOMOTIVE LIMITED, will be used to:

  • Produce invoices and take payment
  • Deliver orders and provide our services
  • Send service/product updates and marketing material
  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

This data will be processed on the lawful basis of contract and legitimate business interest.

Telephone Recordings: Both inbound and outbound telephone calls to our office may be recorded. These recordings will be processed on the lawful basis of legitimate interest. The legitimate interest being pursued is quality control and employee training.

CCTV: CCTV footage may be captured on our premises. These recordings will be processed on the lawful basis of legitimate interest. The legitimate interest being pursued is keeping the property, employees and visitors safe and secure.

4. Who We Share Your Data With

In the course of business, we may pass your details on to third parties. We have written contracts in place with these named parties to ensure they are looking after your data to GDPR standards.

Third Parties We May Share Data With:

  • Payment Processors: We use third-party payment processors (such as Stripe) to handle payment transactions securely. Your payment information is processed directly by these providers and we do not store full payment card details.
  • Email Marketing Services: We use email marketing agencies for our marketing emails and reminder emails.
  • Feedback Providers: Your name and contact details may be passed to a feedback provider in order that they can contact you to gain independent feedback on our services.
  • Service Providers: We may share data with service providers who assist us in operating our platform, such as cloud hosting providers, analytics providers, and customer support tools.
  • Legal Requirements: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and supply and other agreements; or to protect our rights, property, or safety, including of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. How Do We Protect Your Data?

We are committed to keeping your personal data safe and secure and employ a number of security measures:

  1. All information you provide to us is stored on our secure servers. For registered users, where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  2. We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. How Long Do We Keep Your Data?

Unless otherwise advised, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our data retention periods:

  • Customer Data: We retain customer data for 7 years or longer to support warranty claims and legal requirements.
  • Marketing Data: The email marketing unsubscribe function will remove your details from marketing lists and confirmation of your removal will be sent to your email address. Data back-ups can take up to 60 days to remove specific data from the system.
  • CCTV Footage: CCTV footage will be kept for up to a period of 12 months.
  • Phone Recordings: Recordings of phone calls will be kept for 3 months.

7. Your Rights in Regard to Your Personal Data

As a Data Subject you have a number of rights in regard to your personal data and these include the right to request from MATIC AUTOMOTIVE LIMITED access to and rectification or erasure of personal data or restriction of processing concerning your data or to object to processing as well as the right of data portability. More information on these rights can be found on the website of Information Commissioner's Office at www.ico.org.uk.

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

No Fee Usually Required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Time Limit to Respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Marketing Communications

Promotional Offers from Us: We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-Party Marketing: We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting Out: You can ask us or third parties to stop sending you marketing messages at any time by contacting us at legal@maticautomotive.com or by using the unsubscribe link in any marketing email. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, warranty registration, product or service experience or other transactions.

9. Cookies and Web Beacons

Like any other website, www.garagesphere.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customising our web page content based on visitors' browser type and/or other information.

For more detailed information about our use of cookies, please contact us at legal@maticautomotive.com.

10. Log Files

MATIC AUTOMOTIVE LIMITED follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

11. Third-Party Links

Our Websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.garagesphere.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

13. Changes To Our Privacy Notice

We will occasionally update this Notice, in our sole discretion. When we post changes to this Notice, we will revise the "Last updated" date at the top of this page in order to notify you of changes. We recommend that you check the Service from time to time to inform yourself of any changes in this Notice or any of our other policies. If you do not agree to any update, please do not use the Service; by continuing to access or use the Service after a change to this Notice becomes effective, you agree to and accept the revised Notice as of the Notice Issue Date.

14. Privacy Questions

If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us:

Address

MATIC AUTOMOTIVE LIMITED
85 Great Portland Street, First Floor
London, England, W1W 7LT

You have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner's Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.